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1.
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Quality government : designing, developing and implementing TQM
by Koehler, Jerry W | Pankowski, Joseph M. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Delray Beach, Florida : St. Lucie, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16K775q] (1).
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2.
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JURAN'S quality handbook
by . Edition: 5 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : McGraw-Hill, 1999Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 2.16J957j] (1).
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3.
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Handbook of human resource management in government
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: San Francisco : Jossey-Bass, 1998Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 1.16H23617h] (1).
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4.
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Performance appraisal in the public sector : Tchniques and applications
by DALEY, Dennis M. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Westport : Quorum, c1992Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05.2D141p] (1).
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5.
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The civil service of Malaysia : building an IT culture: improvements and developments in the civil service of Malaysia 1997
by Gorvernment of Malaysia. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Kuala Lumpur : MAMPU/PNMB, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.51409595 C5822] (1).
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6.
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Quality is personal : a foundation for total quality management
by ROBERTS, Harry V | SERGESKETTER, Bernard F. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : Free Press, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16R6446q] (1).
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7.
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Total quality management in human service organizations
by MARTIN, Lawrence L. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Newbury Park : SAGE, c1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16M3818t] (1).
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8.
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The new effective public manager : achieving success in a changing government / Steven Cohen, William Eimicke
by Cohen, Steven | Eimicke, William. Edition: 2. ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Califórnia, EUA : Jossey-Bass, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.4013 C6781n] (1).
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9.
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Total quality management in the public sector : an international perspective
by Morgan, Colin | MURGATROYD, Stephen. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Philadelphia : Open University Press, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16M8473t] (1).
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10.
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Total quality management in government : a practical guide for the real world
by Cohen, Steven | BRAND, Ronald. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: San Francisco : Jossey-Bass Publishers, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C6787t] (1).
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11.
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Managing value for money in the public sector
by BATES, Jonathan G. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : Chapman & Hall, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11B3291m] (2).
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12.
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Public productivity handbook
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : Marcel Dekker, 1992Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 1.08P9766p] (1).
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13.
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Tools for innovators : creative strategies for managing public sector organizations
by Cohen, Steven | Eimicke, William. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: San Francisco : Jossey-Bass , 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.34 C6781t] (1).
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14.
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Effective financial management in public and nonprofit agencies
by MCKINNEY, Jerome B. Edition: 3 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Westport : PRAEGER, 2004Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 7.01M4788e] (1).
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15.
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Total quality management : liçções para a América Latina
by HODGETTS, Richard | AZEVEDO, Ano. Source: RAP Revista de Administração PúblicaMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : FGV, Out. /Dez. 1994Availability: No items available
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16.
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Customer satisfaction in Indian commercial banks through total quality management approach
by LENKA, Usha | SUAR, Damodar | MORAPATRA, Pratap K. J. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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17.
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Application of the total quality management approach in a Spanish retailer : the case of Mercadona
by CALLEJO MIGUEL, Blanco | BRONCANO SANTIAGO, Gutierrez. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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